Shipping policy

Shipping Information

We currently ship within the United States, Canada, and the United Kingdom.

United States
Standard shipping typically arrives within 3–7 business days.
Orders over $55 qualify for complimentary shipping.

Canada
Flat-rate international shipping is $15 and typically arrives within 5–10 business days.

United Kingdom
Flat-rate international shipping is $24 and typically arrives within 7–14 business days.

Delivery times are estimates and may vary depending on location, carrier conditions, and customs processing.

International orders may be subject to duties or import taxes upon delivery.

 

Warm Weather Shipping

During warmer months, candles may soften in transit. Each order is carefully packaged, but we recommend bringing your package indoors as soon as possible after delivery.

 

Local Pickup Orders

Contactless local pickup is available in Stanwood, Washington for eligible orders.

If you choose local pickup at checkout, please select your preferred pickup date and time in the shopping bag before continuing to checkout. The pickup date and time fields appear near the order note section before the checkout button.

Local pickup orders are prepared around your selected pickup date and time whenever possible. If an adjustment is needed, we’ll reach out directly.

You’ll receive an email once your order is ready for pickup. Pickup details, including the address, gate code, and instructions, will be included in your order confirmation and pickup notification emails.

Please review your pickup details before arriving so your order can be collected smoothly.

 

Processing Time

Orders are prepared within 1–2 business days before shipment.

 

Return Policy

Your satisfaction is important to us. Each item from Juniper Beach Candles is thoughtfully made in small batches, and we take great care with every order.

Returns are accepted within 30 days of delivery. To start a return, please contact us directly so we can assist you.

Items must be unused and in their original packaging. Candles must also be unburned. Due to the nature of our products, we are unable to accept returns on used items.

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

Once your return is received and inspected, refunds are processed within 3–5 business days to the original form of payment.

 

Damaged Items

If your order arrives damaged or there is an issue with your purchase, please contact us within 72 hours of delivery. We’ll make it right with a replacement or refund.

Please include your order number and a photo of the damaged item or packaging so we can help as quickly as possible.

For shipping, pickup, return, or order questions, please contact us at support@juniperbeachcandles.com.

 

For additional shipping and return details, visit our Shipping & Returns page.